• Customer Service Rep

    Location US-IL-Downers Grove
    Job ID
    2018-100251
    Institution
    Becker Professional Education
    Department
    Other
    Employment Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Opportunity at a Glance

    The primary purpose of this position is to provide exemplary service and support to all customers consistent with the Becker Professional Education philosophy.  Coordinates the handling of difficult and/or unusual situations and escalates matters as required.

    Responsibilities

    • Monitors GSA orders for accuracy and maintains the GSA master enrollment database.
    • Assists with the monitoring and quality assurance review of all new 828 contracts.
    • Assists with 8PM new client set up, and fulfillment.
    • Generates customer invoices and receipts as required. Monitors AIR for CPE, BPM and non-traditional clients.
    • Maintains the Distance Learning CPE enrollment database and 8PM course attendance documents and certificates.
    • Maintains professional and productive relationships with GSA contacts, agency training personnel as well as CPE and BPM B2B customers.
    • Completes other projects and duties as assigned.

    Qualifications

    •  High School education required.
    •  Salesforce Experience PREFERRED
    •  Customer service experience required.
    •  Excellent Analytical skills and attention to detail required.
    •  Excellent written and verbal communication skills required.
    •  Proficiency with Microsoft Office preferred.
    •  Web database experience preferred.



    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    Becker Professional Education, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

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