• Customer Service Rep, Ecommerce Operations Administration

    Location US-IL-Downers Grove
    Job ID
    2018-104097
    Institution
    Becker Professional Education
    Department
    Central Services
    Employment Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Opportunity at a Glance

    The primary purpose of this position is to provide exemplary service and support to all customers consistent with the Becker Professional Education philosophy, focusing primarily on handling partner organizations account maintenance, products, price lists, schedules, ecommerce catalog creation and maintenance, and fulfillment and inventory related administrative tasks related to both internal and external customers.

    Responsibilities

    • Responsible for creating and maintaining inventory within ecommerce system for both physical items and course offerings.
    • Creates and maintains organization (B2B Customer) records in ecommerce system and CRM system.
    • Creates and maintains course schedules in ecommerce system.
    • Creates and maintains price lists for all products and classes in ecommerce system.
    • Creates and maintains pricing rules in ecommerce system.
    • Serves as point of contact for customer inquiries from contact center team.
    • Ensures compliance with Sarbanes-Oxley requirements for the Becker Pricing and Inventory modules.
    • Assist in testing and implementation of changes to ecommerce system.
    • Mail distribution.
    • Completes other duties as assigned.

     

    Qualifications

    Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High School education required.
    • Customer service experience required.
    • Excellent Analytical skills and attention to detail required.
    • Excellent written and verbal communication skills required.
    • Experience using CRM preferred.
    • Proficiency with Microsoft Office preferred.
    • Web database experience preferred.

     

    The organization is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

     

    Who We Are

    Becker Professional Education, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

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