• Student Services Rep I

    Location US-IL-Downers Grove
    Job ID
    2018-105679
    Institution
    Becker Professional Education
    Department
    Student Services
    Employment Type
    Regular Full-Time
    FLSA Status
    U.S. - Non-Exempt
  • Opportunity at a Glance

     

    Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Supports multiple institution's Student Services Contact Center teams. 

     

     

    Responsibilities

     

    • Handles all incoming service-related inquiries (including, but not limited to, technical issues, textbook and HUB questions and concerns), via phone and electronic communication avenues within established service metrics. 
    • Provides general information to all students taking online courses and handles general requests such as report card requests, transcript requests, website information, and clearing holds.
    • Provides follow-up to students with service-related requests as necessary. 
    • Works with the Academic Advising team as needed to ensure all issues and inquiries are handled in a timely fashion. 
    • Attends and satisfactorily completes training certification programs specified for Level 1 SSC. 
    • Consistently meets/exceeds service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and right now case resolution). 
    • Complete Level 1 training for all programs (this training and program certification will provide the opportunity to advance to a Level 2. 
    • Must be able to work either of the following 40-hour schedules.  Flexibility to work either schedule is preferred:

      • 12:00pm to 9:00pm Tuesday through Friday and 9:00am to 6:00pm Saturday
      • 12:00pm to 9:00pm Monday through Thursday and 9:00am to 6:00pm Sunday

       Flexibility to work either schedule is preferred

    • Assists will special projects as well as other duties as assigned. 

    Completes other duties as assigned.

    Qualifications

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactory and in accordance with our core values. DeVry University Online strives to be the premier provider of online education by offering superior academic programs, a strong student focus, and services delivered with integrity and accountability.  Reasonable accommodations may be made to enable individuals and disabilities to perform the essential functions of this job. 

     

    REQUIRED:

    • A Bachelor's degree
    • Customer service experience
    • Excellent verbal and written communication skills
    • Proficiency in Excel, Word and keyboard typing

    PREFERRED - NOT REQUIRED:

    • Experience working in a call center environment
    • Knowledge of academic policies and procedures

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    Becker Professional Education, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

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