Learning Operations Specialist

Job ID
2021-121223
Location
US-IL-Chicago
Institution
Becker Professional Education
Department
Operations
Employment Type
Regular Full-Time
FLSA Status
U.S. - Exempt

Opportunity at a Glance

The Learning Operations Specialist is responsible for the overall coordination and execution of Becker’s Exam Review and/or Continuing Education courses (courses are offered either in self-study, live virtual, live classrooms or simulive.  The Learning Operations Specialist hires, trains, schedules and supervises the activities of the Course Coordinators.  The role also schedules and coordinates the AcademicTeaching Assistants (ATAs).  The Learning Operations Specialist is responsible for preparing classrooms (virtual or live), installing and testing equipment on a regular basis to minimize problems, assisting with answering student questions, working with student issues related to Client Services. The role also performs organizational, clerical, and ad-hoc duties as needed.

 

This role operates in the CST zone and must be available during these hours.

 

Responsibilities

Learning Operations Specialists will be hired to either support Becker’s Exam Review Products (CMA or CPA) or Becker’s Continuing Education Product (CPE). 
 
The following duties are specific to all Learning Operations Specialists:

  • Hire, train, and schedule Course Coordinators
  • Approve Course Coordinator time sheets
  • Provide feedback coaching to Course Coordinators
  • Execute payment of Course Coordinator invoices
  • Schedule ATA’s according to the matrix provided by the faculty team
  • Execute payment of ATA invoices
  • Execute payment and approval of faculty invoices
  • Provide classroom management including day-of-event support including:
  • Making phone calls to back-ups if primary support (ATA’s or Course Coordinators) does not show
  • Collaborate with instruction team to resolve classroom related issues
  • Acts as a liaison with Client Services regarding classroom schedule activations and student enrollment
  • Acts as liaison with Client Services and Finance to provide analytics as assigned
  • Acts as a liaison with the customer service team to ensure all student issues are resolved in a timely manner
  • Completes other duties as assigned.

 

The following duties are specific to Learning Operations Specialists that will support Becker’s Exam Review Specific Products (CPA or CMA):

  • Send course communications including welcome emails and schedule reminders to instructors/presenters, ATA’s, Course Coordinators or students and creates ad-hoc reports for instructors and management as needed.
  • Perform course attendance and schedule management (monitoring class size for when to add additional ATAs, posting class schedule, removing class schedule, etc.).
  • Acts as a liaison with site coordinators to secure dates, space, and unique items as needed.
  • Maintains and monitors all instructional materials to ensure adequate supplies for each class and orders and distributes student material/supplies as assigned.
  • Installs and tests equipment to ensure smooth operation during classes and minimize technical issues.
  • Ensures all Becker hardware and materials have a secured storage area and is safeguarded during class.
  • Attends selected classes to assist with student questions, registration issues, and verify student identity.
  • Responsible for management and submission of the student evaluations and response cards at classroom.
  • Performs the Customer Care role as needed for additional support.
  • Makes calls and emails students when classroom or course changes occur.

 

The following duties are specific to Learning Operations Specialists that will support Becker’s Continuing Education Product (CPE):

  • Manual grading of CPE live events and managing partial credit student questions and B2B requests for partial grading of live events.
  • Coordinates virtual events.
  • Provides QA for courses to sure execution success at various intervals (72-hour, 24-hour, and actual morning/day of event).
  • Completes other duties as assigned.

Qualifications

  • Bachelor’s Degree required; Associate’s degree considered with a combination of relevant experience.
  • At least 3-4 years supervisory (preferably with part-time or contractor employees) and general office experience required.
  • Experience working in remote environment and virtual training environment strongly desired.
  • Strong communication and organizational skills required.
  • Problem resolution required.
  • Ability to work with a diverse population of students and resolve problems diplomatically in a timely manner.
  • Strong Microsoft Office experience required and audio/visual troubleshooting skills desired.
  • Must have outstanding written and verbal communication skills.
  • Must be a team player, willing to share and exchange.
  • Must be willing to travel in a defined regional area (specific to Becker’s Exam Review CPA Products).
  • Must be able to be on a call status and available when trainings are scheduled to where you can support those who have questions.

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

Who We Are

Adtalem has recently closed a sales agreement with Colibri group for Becker and OCL.  Learn more about the Colibri group below:

 

“Colibri provides learning solutions to help individuals obtain professional licensure, maintain their standing with continuing education and upskill through professional development to be the best in their fields. Through a collection of brands, we serve over 1,000,000 professionals each year within the Real Estate, Healthcare, Financial Services, Valuation & Property Services and Teacher Education.

 

At Colibri, culture is a critical part of our collective success, and we live our values everyday:  Love, Joy, Boldness, Teamwork and Curiosity.  These values guide our interactions with each other, our customers, and the community as a whole.

 

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly to serve >1 million customers annually and employ more than 900 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com

 

 

Becker has prepared people for greatness from more than 2,900 firms, associations, alliance partners, universities, and government agencies. Becker has helped more than one million CPA candidates prepare for taking the CPA Exam. For more than 60 years, Becker has led the industry through an exceptional network of relationships and a diverse catalogue of deep resources, engaging content, and expert instructors.

 

Becker provides CPA Exam Review, CMA Exam Review, and CPE (Continued Professional Education) with expert instructors, high-quality content, flexible learning formats including on-demand resources and webcasts. Learn more about Becker Professional Education, part of the Calibri group, at www.becker.com.

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