Customer Service Representative

Job ID
2022-121768
Location
US-Remote-Remote
Institution
Becker Professional Education
Department
Student Services
Employment Type
Regular Full-Time
FLSA Status
U.S. - Non-Exempt

Opportunity at a Glance

Becker's vision is to empower people around the world to advance their careers through a lifelong partnership of superior professional education. 

 

Do you enjoy working with and advising prospective and current students while they pursue their education? If so, this could be the job for you!

 

This role is responsible for assisting and supporting customers/students throughout their efforts in achieving their professional learning goals. This position is a team-oriented, student-facing role that services internal and external customers. Members of this team are expected to adhere to policies and processes. Successful members of this team function as a role model for our values and foster a culture of care consistent with our mission, vision, and purpose.

Responsibilities

  • Handles all incoming service-related inquiries via phone and electronic communication avenues
  • Follows up with students as necessary
  • Adheres to established departmental metrics by level
  • Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
  • Troubleshoots general customer support technical questions
  • Documents all interactions in CRM system in accordance with established criteria and SLAs
  • Collaborates with other departments and functional areas to deliver an optimal student experience
  • Acquires and maintains basic understanding of Becker products and systems necessary for effective job performance
  • Open to Other’s viewpoints and experiences
  • Demonstrates empathy, patience and understanding
  • Assists with projects, initiatives and other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree required
  • 1+ years of customer service or related experience required
  • Ability to work a variety of office hours including multiple evenings, and weekends
  • High level of interpersonal, professional communication and problem-solving skills
  • Ability to work independently as well as function as part of a team
  • PC skills in Microsoft Office, Internet applications and database software
  • Strong verbal and writing skills
  • Must be comfortable with change and able to shift focus quickly
  • Must be reliable and punctual
  • Able to work in a virtual environment free from noise and other distractions
  • Must have reliable remote internet connection

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
 
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19.   Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area.  All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

 

Who We Are

Adtalem has recently closed a sales agreement with Colibri group for Becker and OCL.  Learn more about the Colibri group below:

 

“Colibri provides learning solutions to help individuals obtain professional licensure, maintain their standing with continuing education and upskill through professional development to be the best in their fields. Through a collection of brands, we serve over 1,000,000 professionals each year within the Real Estate, Healthcare, Financial Services, Valuation & Property Services and Teacher Education.

 

At Colibri, culture is a critical part of our collective success, and we live our values everyday:  Love, Joy, Boldness, Teamwork and Curiosity.  These values guide our interactions with each other, our customers, and the community as a whole.

 

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly to serve >1 million customers annually and employ more than 900 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com

 

 

Becker has prepared people for greatness from more than 2,900 firms, associations, alliance partners, universities, and government agencies. Becker has helped more than one million CPA candidates prepare for taking the CPA Exam. For more than 60 years, Becker has led the industry through an exceptional network of relationships and a diverse catalogue of deep resources, engaging content, and expert instructors.

 

Becker provides CPA Exam Review, CMA Exam Review, and CPE (Continued Professional Education) with expert instructors, high-quality content, flexible learning formats including on-demand resources and webcasts. Learn more about Becker Professional Education, part of the Calibri group, at www.becker.com.

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