Manager, Learning Operations

The Manager, Learning Operations will oversee course delivery and lead a team Learning Operations Coordinators which are high-performing technical and business specialists tasked with delivering exceptional customer experience to internal and external stakeholders.  The Manager, Learning Operations will report to the Senior Manager, Learning Operations and will closely collaborate with various Becker and Adtalem colleagues.
 
This role will work with the key stakeholders to help identify, evaluate and design innovative global and scalable operational processes to increase operational and business efficiencies. The Manager, Learning Operations should be an expert in leading process improvement and business transformation initiatives. The role is highly analytical and strategic with a pragmatic sense for setting high-level goals and working with key players in the organization to ensure expectations are achieved. This role will regularly navigate multifaceted cross functional issues and needs to be comfortable advocating for the desired organizational outcome. The individual in this role should be comfortable working with ambiguity.

• Act as the primary point of escalation for the Product and Production Teams for delivery of Exam Review and Continuing Education courses in a live, live online or rebroadcast format.
• Provide day-to-day troubleshooting for “day of event issues with the technical delivery platform/s (i.e. Intrado/Zoom/etc).
• Provide coordination, supervision, monitoring and management of deliverables, team capacity and resource allocation
• Provide performance management and development of the Learning Operations Coordinators including providing direct and actionable feedback and mentorship to cultivate and drive high performance and guide career development.
• Train faculty, learning operations coordinators and the Classroom Coordinators on Becker’s delivery platform (i.e. Intrado/Zoom/etc.)
• Represent Learning Operations on appropriate committees and meetings (i.e., B2B custom classes, conference committee, course of the future, CMA scheduling meetings, etc.)
• Responsible for management and processing of P-Card Charges
• Responsible for performing the APA Function for various contracts and coding of invoices
• Serve as a course delivery expert within the organization.
• In conjunction with the faculty manager, create academic schedules including annual live online schedules.
• Work with sales team to schedule sales agreement driven events.
• Manage live sites, supervising the Learning Operations Coordinator for Exam Review (Live, DKB, Cohort), to schedule and execute live courses (public and private).
• Best Practices – Enable the team to improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations, and procedures.
• Communication – coordinate the communication between support functions and the different departments.
• Strategic Input - Liaise with key stakeholders and Subject Matter Experts to implement and manage operational plans.
• Oversee delivery of support of critical customer issues and deliver new strategies to ensure that root causes are addressed.

• Bachelor's Degree required (preferably in a technical discipline; MBA degree is desired)
• 5-7 years in operations, process improvement, other operations functions, or a combination of operations and management or leadership experience
• Six Sigma Green or Black Belt certification (preferred)
• Excellent communication, organizational, interpersonal, and presentation skills
• Proven track record in driving change and business transformation
• Demonstrated leadership and vision in managing teams on major projects or initiatives
• Experience supporting live or virtual events (preferred)

Adtalem has recently closed a sales agreement with Colibri group for Becker and OCL.  Learn more about the Colibri group below:

“Colibri provides learning solutions to help individuals obtain professional licensure, maintain their standing with continuing education and upskill through professional development to be the best in their fields. Through a collection of brands, we serve over 1,000,000 professionals each year within the Real Estate, Healthcare, Financial Services, Valuation & Property Services and Teacher Education.

At Colibri, culture is a critical part of our collective success, and we live our values everyday:  Love, Joy, Boldness, Teamwork and Curiosity.  These values guide our interactions with each other, our customers, and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly to serve >1 million customers annually and employ more than 900 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com”

Becker has prepared people for greatness from more than 2,900 firms, associations, alliance partners, universities, and government agencies. Becker has helped more than one million CPA candidates prepare for taking the CPA Exam. For more than 60 years, Becker has led the industry through an exceptional network of relationships and a diverse catalogue of deep resources, engaging content, and expert instructors.

Becker provides CPA Exam Review, CMA Exam Review, and CPE (Continued Professional Education) with expert instructors, high-quality content, flexible learning formats including on-demand resources and webcasts. Learn more about Becker Professional Education, part of the Calibri group, at www.becker.com.