Client Relationship Specialist

US-FL-Miami
Job ID
2017-90995
Institution
ACAMS
Department
Sales
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

This position is responsible for maintaining and expanding relationships with existing Enterprise clients, while uncovering additional opportunities for growth.  

 

Responsibilities

  • Drive Enterprise usage/engagement across multiple accounts/geographies
  • Provide regular reporting on client service utilization, as well as analysis of usage trends and service opportunities
  • Help define, implement and manage client communication plans to support product usage and growth in accordance with overall account strategy
  • Participate in “on-boarding activities” for new clients
  • Work closely with Customer Service to research and resolve client inquiries and exception requests as required and coordinate client communication/notification plans
  • Monitor/analyze client utilization of products and services to detect and prevent potential cancellations
  • Identify and implement tactics that would increase Enterprise usage
  • Proactively contact clients to check in, answer questions and schedule training if needed
  • Host departmental webinar training sessions
  • Maintain client relationships to ensure positive brand experience
  • Regularly meet with Sales Manager and Account Executives to discuss overall and/or specific client needs and keeping clients engaged in our products and services
  • Meet retention goals as set forth by the Sales Manager

 

Qualifications

 

  • Bachelor’s degree or equivalent experience
  • Minimum of two years direct experience working with clients in a business setting
  • Proficiency in Microsoft Office – all programs
  • Ability to analyze data, draw conclusions, and make recommendations based on findings
  • Exceptional organizational and project management skills and responsiveness
  • High degree of comfort in a fast-paced, collaborative, entrepreneurial environment
  • Understands the complex relationships among various stakeholders in the sales process
  • Excellent and effective written and verbal communication skills along with strong presentation and sales skills
  • Understands and gains access to customer’s short and long range planning objectives

ACAMS is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

INDEED1

INDEED1

Who We Are

Becker Professional Education, a part of DeVry Education Group, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.