Customer Care Specialist

US-FL-Miami
Job ID
2017-92067
Institution
ACAMS
Department
Operations
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

ACAMS (Association of Certified Anti-Money Laundering Specialists) is currently seeking candidates to join our Customer Care Specialist team.  Our Customer Cate Specialists respond to internal and external customer requests through the company’s customer database by entering new and updated customer and account information.  Additional responsibilities include, answering inquiries, resolving problems, and fulfilling requests by email, phone, or chat.

If you have excellent customer service skills consider becoming part of the largest international AML and financial crime prevention community.  To learn more about our organization please visit our website at http://www.acams.org/

Responsibilities

  • Perform data entry using spreadsheets and customer resource management (CRM) tools
  • Provide customer service via phone, email, or chat by answering questions concerning corporate products, services, and accounts and updates and maintains customer data
  • Resolve any emerging problems that clients may face by clarifying issues, researching and exploring answers and providing alternative solutions with accuracy and efficiency
  • Escalate unresolved problems promptly to reach a resolution
  • Identify cross-selling opportunities and refers leads to the sales-team for follow-up
  • Perform a quality assurance check of data entered into CRM
  • Maintain operations by following policies and procedures reporting needed changes
  • Maintain customer confidence and protects operations by keeping information confidential
  • Update job knowledge by participating in educational opportunities
  • Consistently meet/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and case resolution)
  • Fulfills and supports customer requests and product orders

Qualifications

  • Bachelor's Degree and a minimum of one year experience in data entry required
  • Strong phone contact handling skills and active listening
  • Knowledge of MS Office including Outlook, Excel and Word
  • Strong verbal and writing skills
  • Strong people skills
  • Customer focused
  • Keen problem solving abilities
  • Ability to multi-task
  • Strong prioritizing skills
  • Ability to work in an autonomous and entrepreneurial type environment

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

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Who We Are

Becker Professional Education, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

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