Product Implementation Specialist

US-FL-Miami
Job ID
2017-94134
Institution
ACAMS
Department
Marketing
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

This position works closely with multiple product owners to implement and report on ACAMS products. The goal of this position is to minimize cost, maximize customer satisfaction, and organize actions and data in a way that enables product owners to grow revenue. The specific products and projects will continually evolve.

 

*Position is 100% remote. Local to Miami area is not required.

Responsibilities

  • ACAMS virtual classroom host
    • Prepares materials and systems for each series
    • Schedules, trains, and manages presenters for live events
    • Hosts live events, speaking on-air to participants
    • Reminds and answers implementation questions from participants
    • Gathers data and prepares reports before, during, and after series
    • Supports product edit reviews, testing, revision
    • Coordinates archive of event files, source files, and documentation
  • System configuration and support
    • Uploads and manages content sales and distribution systems (Salesforce, LMS, etc.) from initial configuration through product versioning
  • Market and content research
    • Identifies and builds relationships with subject matter experts (SMEs)
    • Assists product manager in identifying market opportunities
  • Sales and marketing support
  • Provides content for sales education and promotion

Qualifications

 

  • Keen attention to detail
  • Self-motivated, self-managing with remote supervisor
  • Positive on-air voice and personality
  • Calm and productive when under pressure—especially during live events
  • Punctuality for keeping live events on time
  • Proven ability to work with multinational audiences
  • General technical skills and aptitude, being a quick self-learner of all the technology ACAMS uses now (including MS Office, Webex, ACAMS Learning Management System, Salesforce, ACAMS.org, etc.) and in the future. Instructions and templates will be provided.
  • Ability to manage multiple projects and tasks concurrently and meet deadlines
  • Excellent communication and interpersonal skills (especially with SMEs who are often senior managers at customer organizations
  • A minimum of one year of experience in providing administrative clerical support
  • A minimum of one year of experience in providing customer service (face or voice)
  • Associate’s degree (Bachelor’s degree is a plus)
  • Experience hosting meetings (online or offline, of any size) is a plus
  • AML experience not required



We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Becker Professional Education, a part of DeVry Education Group, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

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