Customer Service Rep

US-IL-Downers Grove
Job ID
2017-95171
Institution
Becker Professional Education
Department
Career Services
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

The primary purpose of this position is to provide exemplary service and support to all customers consistent with the Becker Professional Education philosophy, focusing primarily on handling partner organizations account maintenance, products, price lists, schedules, ecommerce catalog creation and maintenance, and fulfillment and inventory related administrative tasks related to both internal and external customers.

Responsibilities

  • Create and maintain course offerings within ecommerce system
  • Create and maintain organization (B2B Customer) records in ecommerce system and CRM system
  • Configure and maintain organization (B2B customer) discount pricing in ecommerce system and CRM system
  • Serve as point of contact for inquiries from contact center team and field staff
  • Ensure compliance with Sarbanes-Oxley requirements

Additional Responsibilities, Tasks and Occasional Duties

  • Assist in testing and implementation of enhancements to ecommerce system and CRM system
  • Other projects and duties as assigned.

Qualifications

 

  • High School diploma required
  • Customer service experience required

  • Excellent analytical skills and attention to detail required

  • Excellent written and verbal communication skills required

  • Experience using CRM preferred

  • Proficiency with Microsoft Office preferred

  • Web database experience preferred



We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Becker Professional Education, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.