Business Reporting Analyst

US-IL-Chicago
Job ID
2017-95662
Institution
Becker Professional Education
Department
Operations
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

As the Business Reporting Analyst you are responsible for system and business process support of multiple systems.  These systems are utilized by functional business groups across multiple higher education institutions.  

 

You are successful in this position due to your experience supporting business processes and information systems for business groups - ideally in higher education.  Your strong communication skills enable you to communicate with  both technical and business-focused colleagues and leaders.  You have knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments.  Utilizing your experience and skills enables you to optimize systems processes and improve business efficiencies.

Responsibilities

Working as the Business Reporting Analyst, you will:

  • Provide regularly scheduled and ad hoc reports from assigned business systems.
  • Develop reports and dashboards using advanced reporting tools such as Cognos BI, MS Power BI and other business intelligence analytical tools.
  • Execute, maintain and deliver process requests.
  • Oversee the deliverables and Service Level Agreements (SLAs) for each of the systems you are responsible for. This could include: setting up system profiles, Q/A testing, tracking/forecasting call volumes and colleague activities, establishing omni-channel system campaigns and other tasks as needed.
  • Serve as the Subject Matter Expert and consultant resource, possessing good working knowledge of multiple business and system processes in one or more of the following areas: CRM, SIS, Student Finance/AR, Workforce Management, Telephony and Omni-channel systems.
  • Work and communicate with business leaders at all levels to identify needs.  You will determine and recommend system and analytic solutions, as well as documenti data requirements.
  • Develop reports and/or system processes that support and optimize business performance.
  • Serve as liaison with technical teams in IT to communicate business needs, determine level of effort and prioritize against other initiatives.  You contribute to drive processes and system improvements for various system enhancements.
  • Document and track activities associated with different academic partners
  • Completes other duties as assigned.

Qualifications

 

  • Bachelor’s degree is required, and a Master’s degree is desired.
  • Strong MS Office skills, especially with MS Excel.
  • 3-5 years of customer service experience, preferably working in at least one of the following higher education areas: Admissions, Registrar Services, Student Finance or Academic Advising.
  • 3-5 years of experience working with CRM, telephony, Workforce Management, SIS systems processes, call center technologies or similar applications is desired.
  • Capacity to learn technical systems and environments, and an interest in developing your technical skills.
  • Experience with project and/or change management is a plus.
  • Detailed-oriented with the ability to work independently, solve problems and drive to solutions.
  • Experience with coding and basic programming languages (e.t. SQL) for advanced analytical tools such as Cognos or Crystal reports is a plus.
  • Ability to work independently, 
  • Good written and oral communication skills.

 

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Becker Professional Education, is a global leader in professional education serving the accounting and finance, project management, talent development, international business and healthcare professions. See why professionals around the world prepare to advance their careers through our CPA Exam Review, ACCA® Courses, CMA Exam Review, PMP® Exam Review, Association of Certified Anti-Money Laundering Specialists (ACAMS) courses and USMLE® Review. Our industry leading experience has also resulted in life-long partnerships as LMS providers to fit your businesses needs - whether it's Lean Six Sigma Certifications or Continuing Professional Education courses. Throughout our more than 50-year history, Becker has earned a strong track record of student success through world-class teaching, curriculum and learning tools that enable its students to develop the knowledge and performance skills necessary to stay ahead in an ever-changing business world.

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